It Support Engineer (Fintech)

TL;DR

It Support Engineer (Fintech): Providing Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals with an accent on diagnosing and resolving incidents related to Windows OS, Microsoft Office tools, and standard corporate applications. Focus on supporting banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.

Company

hirify.global is an independent technology consulting firm providing guidance and solutions to businesses with an international team of 7,600 people spread across 5 continents and more than 60 countries.

What you will do

• Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals.
• Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications.
• Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.
• Investigate and escalate complex incidents to higher support levels when required.
• Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs.
• Collaborate with business teams to understand operational needs and provide high-quality support.

Requirements

• Experience with IT support (L1/L2), including troubleshooting hardware and software environments.
• Experience with Windows environments, Active Directory, and Microsoft Office tools.
• Experience supporting banking systems, payment gateways or transaction-related applications is a strong advantage.
• Experience with ticketing systems and IT operational procedures.
• Academic background: Degree in IT, Computer Science, or related field.
• English: Fluent. Another language is a plus.

Culture & Benefits

• Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• With 70% of leaders starting at entry-level, Amaris is committed to nurturing talent and empowering you to reach new heights.
• Unlock your full potential with the internal Academy and over 250 training modules designed for your professional growth.
• Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Join Amaris in making a difference through CSR initiatives, including the WeCare Together program, and be part of something bigger.

Hiring process

• Brief Call: A brief virtual/phone conversation to get to know you and understand your motivations.
• Interviews: Meet people from the team, including the line manager, to discuss experience, skills, and career opportunities.
• Case study: Depending on the position, you may be asked to take a test, such as a role play, a technical assessment, or a problem-solving scenario.