Digital Customer Success Manager Intern (SaaS)

TL;DR

Digital Customer Success Manager Intern (SaaS): Supporting non-Enterprise customers by monitoring customer health scores, SaaS adoption, and digital engagement metrics to improve retention and product usage with an accent on learning hirify.global’s SaaS platform, asset discovery, and network fundamentals. Focus on proactively identifying churn risks using Gainsight and Salesforce, and driving measurable improvements in engagement and adoption.

Location: Hybrid – 3 days/week in our Austin office

Salary: $20/hour

Company

hirify.global is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.

What you will do

• Monitor customer health scores, NPS, GRR, and engagement metrics using Gainsight and Salesforce.
• Proactively reach out to customers showing reduced usage or churn risk.
• Support digital onboarding, email campaigns, webinars, and in-app engagement programs.
• Assist customers with SaaS configuration, deployment, asset discovery, and troubleshooting.
• Collaborate with Marketing, Product, Support, and Account Managers to improve adoption and retention.

Requirements

• 1–2 years of experience in Customer Support, Customer Success, Digital Engagement, or SaaS environments (entry-level).
• Familiarity with CRM or Customer Success platforms (Salesforce, Gainsight preferred).
• Basic understanding of SaaS applications and onboarding strategies.
• Foundational knowledge of networking concepts (IP, DNS, DHCP, subnets, routing).
• Strong written and verbal English communication skills.
• Customer-first mindset with strong empathy.
• Ability to manage multiple tasks in a fast-paced SaaS environment.

Culture & Benefits

• Structured Digital Customer Success Internship Program with hands-on SaaS and technical training.
• Mentorship from experienced Digital Customer Success Managers.
• Clear pathway to full-time Digital Customer Success Manager based on performance.
• Exposure to cross-functional collaboration (Product, Sales, Support, Marketing).
• Participation in company events and team activities.