Community Manager II (Valorant)

TL;DR

Community Manager II (Valorant): Executing campaigns and managing direct-to-player communications for the VALORANT community in Indonesia and Malaysia with an accent on social platforms and content creation. Focus on collaborating with cross-functional teams to champion player-first ideas and strengthen community engagement.

Location: Indonesia and Malaysia

Company

Riot Games was founded on the principles that putting players first leads to exceptional experiences.

What you will do

• Collaborate with Brand, Creative, Influencer, Social and PR teams to champion player-first ideas and help build campaigns and strategies that support goals at the global and local level.
• Assist with the creation and execution of the communication strategy for VALORANT players, including through social platforms, while serving as a forward-facing advocate and contact for the community of players in Indonesia and Malaysia.
• Partner with the VALORANT global Publishing team to escalate player needs and provide visibility into specific behaviors and trends.
• Serve as the voice of players to global Publishing teams throughout campaign marketing and live service operations.
• Provide insights and recommendations to support meaningful engagement with players and strengthen Indonesia and Malaysia’s VALORANT community.

Requirements

• 3+ years' experience working in and managing online communities - including social media, digital marketing, and influencer strategies.
• Strong understanding of regional/cultural landscape and gaming communities in Indonesia and/or Malaysia.
• Experience with community best practices, including communication strategies, user acquisition, and driving users through the funnel.
• Hands-on or strategic experience with creating and executing Social Media and Influencer campaigns.
• Experience collaborating on projects from kickoff to execution.
• Experience localizing campaigns for audiences around the globe.
• Strong familiarity with gaming culture and player communities.

Nice to have

• Experience working with in-house and agency creative production teams.
• Experience developing custom community activations.

Culture & Benefits

• Success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players.
• Embody player empathy and care about players' experiences.