Retail Operations Manager (Fintech)

TL;DR

Retail Operations Manager (Fintech): Leading a high-performing, customer-focused local tax preparation center, empowering a cross-functional team to deliver exceptional customer experiences and ensure operational excellence. Focus on managing store performance, driving revenue growth, and fostering community engagement to establish the store as a trusted financial help center.

Location: Onsite presence at a TurboTax retail location in the Dallas-Ft. Worth metro area in the United States is required.

Salary: $41.50 - $56.00 / hour

Company

hirify.global is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

• Provide ongoing coaching and mentorship to develop team skills and confidence.
• Ensure exceptional customer service and smooth customer journeys.
• Oversee all store operations, including scheduling, facility compliance, and technology troubleshooting.
• Own and manage the store’s P&L and key performance indicators.
• Develop strong relationships within the local community to promote the TurboTax brand.
• Support customer filings and guide Local Tax Experts through complex tax questions.

Requirements

• 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
• Prior experience as a people manager.
• Proven success managing KPIs and achieving operational benchmarks.
• Experience handling escalated customer complaints and delivering successful resolutions.
• Strong ability to inspire, engage, and develop a team of tax professionals and customer support staff.
• Strong grasp of platforms like Microsoft Office, scheduling tools, and reporting software.

Nice to have

• Extensive prior experience preparing individual returns.
• Active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.

Culture & Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.