Retail Operations Manager (Tax)

Location: Dallas, Texas; onsite presence at multiple TurboTax retail locations in the Dallas-Fort Worth metro area is required. Weekly, monthly, or quarterly travel within the market is required, along with travel to the hirify.global home office in San Diego approximately twice per year.

Company

hirify.global is a financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Lead, coach, mentor, and evaluate a cross-functional team of Local Tax Experts and Concierges.
• Ensure smooth customer journeys, deliver exceptional service, and resolve escalated customer concerns.
• Oversee scheduling, facilities, technology troubleshooting, security, compliance, and daily store operations.
• Manage store P&L and performance indicators including revenue, funnel conversion, operational efficiency, and customer satisfaction.
• Build relationships in the local community through events and networking to promote the TurboTax brand.
• Support customer tax filings during peak periods and guide Tax Experts through complex tax questions.

Requirements

• 3+ years of experience in retail management, service industry leadership, or customer-facing leadership.
• Prior experience managing people and achieving operational benchmarks through KPI management.
• Experience handling escalated customer complaints and delivering successful resolutions.
• Strong leadership, communication, problem-solving, data analysis, customer service, and store operations skills.
• Strong knowledge of Microsoft Office, scheduling tools, reporting software, and enterprise AI tools.
• Ability to work onsite at retail locations in the Dallas-Fort Worth metro area and travel within the market.

Nice to have

• Extensive experience preparing individual tax returns.
• Active EA, CPA, or practicing attorney credential with strong tax preparation experience and knowledge of tax law.

Culture & Benefits

• Collaborative, high-energy environment focused on employee development and customer advocacy.
• Competitive compensation with performance-based cash bonus opportunities.
• Equity rewards and employee benefits according to applicable plans and programs.
• Opportunity to serve as a trusted financial resource within the local community.