Senior Support Engineer

TL;DR

Senior Support Engineer (PostgreSQL): Providing in-depth technical troubleshooting and recommending solutions for hirify.global product lines and open-source PostgreSQL products with an accent on maintaining and managing Postgres databases. Focus on collaborating with development resources to identify bugs and performance bottlenecks, and serving as the primary point of contact to premium customers.

Location: EMEA

Company

hirify.global provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere.

What you will do

• Provide in-depth technical troubleshooting and recommend solutions for hirify.global product lines and open-source PostgreSQL products.
• Collaborate with and mentor junior and mid-tier support engineers to triage issues.
• Create reproducible test cases, file development requests, and offer patches when possible.
• Collaborate with development resources to identify bugs and performance bottlenecks.
• Serve as the primary point of contact to premium customers on priority engagements.
• Document solutions, procedures, and standards for customers as well as for internal use.

Requirements

• 5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge
• Bachelor's degree in Computer Science or equivalent knowledge
• Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
• Outstanding English communication skills (both written and verbal)
• Strong problem-solving skills for abstract and complex issues
• Adept at documenting efforts, actions, and results

Nice to have

• Technical Support experience
• Experience with machine learning and AI
• Recent working experience with Microsoft.NET, Java and/or C/C++
• Experience with Oracle or SQL Server
• Experience with Docker, OpenShift & Kubernetes
• Experience with Amazon Web Services and RDS
• Experience with Microsoft Azure

Culture & Benefits

• Range of benefits and resources to promote a healthy work-life balance and wellness.
• Access to CuraLinc to aid employees in health and wellness tips and practices.
• Wellness Fridays extending to December 2026.
• Equal opportunity workplace with a commitment to diversity and inclusion.