Customer Success Program Manager (Cybersecurity)

TL;DR

Customer Success Program Manager (Cybersecurity): Overseeing all aspects of delivering GRC services to interdepartmental and external Federal agencies in an -aaS model with an accent on administration, governance, growth and adoption. Focus on providing Shared Services subject matter expertise, leading operational improvements, and ensuring exceptional customer relationship management.

Location: Candidates must be located in the DC-metro area and be willing to adapt to a hybrid or on site work location in Washington DC if required.

Company

hirify.global is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community.

What you will do

• Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client to interdepartmental and external Federal agencies.
• Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRC services.
• Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management.
• Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders.
• Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits.
• Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction.

Requirements

• Minimum one (1) managing cybersecurity service delivery in an -aaS model (e.g., SOCaaS, GRCaaS).
• Minimum ten (10) years of hands-on GRC experience, e.g., as an ISSO/ISSE/ISSM, SCA.
• At least two (2) active, high-level program management and/or cybersecurity certifications such as PMP, CISSP, CISM, CEH, CASP, CCSP, CCSK, or Security+.
• Minimum two (2) years of hands-on experience with JCAM.
• Bachelors Degree in a related field, or four (4) additional years of related experience.
• Minimum Active Top Secret clearance with SCI eligibility.
• Candidates must be located in the DC-metro area and be willing to adapt to a hybrid or on site work location in Washington DC if required.

Nice to have

• Masters degree or higher in cybersecurity, information assurance, or related.
• Additional advanced cybersecurity-related certifications.
• Cybersecurity consulting experience is a plus.

Culture & Benefits

• Generous cost sharing for medical insurance for the employee and dependents.
• 100% company paid dental, long-term and short-term disability, and vision insurance for employees and dependents.
• 401k plan with generous match and 100% immediate vesting.
• Competitive Pay.
• Generous paid leave and holiday package.
• Tuition and training reimbursement.
• Life and AD&D Insurance.