Principal AI Consultant (Insurance)

TL;DR

Principal AI Consultant (Insurance): Bringing insurance industry expertise into the AI Center of Excellence with an accent on customer operations, contact center environments, and digital servicing. Focus on applying AI in operationally relevant ways to improve efficiency, service quality, and policyholder experience.

Location: Remote (US)

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Act as the Insurance Industry SME within the AI Adoption COE.
• Advise on AI use cases, journeys, and value across insurance service environments.
• Support strategic customer and internal engagements with industry-specific insight.
• Educate consultants, leaders, and cross-functional teams on insurance trends and AI opportunities.
• Contribute to industry playbooks, messaging, and best practices.
• Surface recurring customer needs and market shifts to product and strategy leaders.

Requirements

• 12+ years of experience in insurance operations, contact center leadership, CX transformation, digital servicing, consulting, or industry advisory.
• Deep expertise in one or more insurance sectors such as property and casualty (P&C), life insurance, health insurance, or insurtech.
• Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within insurance service or operations environments.
• Strong understanding of customer service and contact center operations in insurance organizations.
• Strong knowledge of policyholder journeys and service processes across claims, policy servicing, billing, underwriting support, and FNOL.
• Strong executive communication, facilitation, and consulting skills.

hirify.global-to-have">hirify.global to have

• Experience working with large enterprise insurance organizations.
• Experience in contact center transformation, self-service, workflow redesign, or operational excellence.
• Familiarity with hirify.global, Genesys, Five9, or similar platforms.
• Experience helping organizations evaluate, adopt, or optimize AI in service environments.
• Understanding of regulatory and responsible AI considerations within insurance operations.

Culture & Benefits

• hirify.global is an equal opportunity employer.