Tech Support

TL;DR

Tech Support: Providing technical assistance and troubleshooting for the company's security platform with an accent on ticket resolution, product configuration, and customer issue investigation. Focus on bridging the gap between customers and the development team to ensure effective platform implementation and functionality.

Location: Must be based in Cape Town, South Africa

Company

hirify.global is a global leader in Human Risk Management and security awareness training, securing organizations against AI-powered threats and cyberattacks.

What you will do

• Resolve help-desk tickets as the first point of contact for customers and end-users.
• Consult with clients regarding product implementation, configuration, and environment-specific troubleshooting.
• Test and configure products to meet unique customer requirements.
• Collaborate with the Product and R&D teams to provide feedback on issues, trends, and new feature ideas.
• Document technical issues and present technical walkthroughs to customers.

Requirements

• Must be located in or able to work from Cape Town, South Africa.
• Minimum 1 year of experience in a similar or related support position.
• Familiarity with standard concepts and procedures in the IT Security field.
• Strong technical troubleshooting and analytical skills.
• Excellent verbal and written communication skills in English.
• Must be able to work with minimal supervision.

Nice to have

• Two-year degree.
• Knowledge of firewall and email protocols.

Culture & Benefits

• Modern, high-tech, and engaging work environment.
• Company-wide bonuses tied to monthly sales targets.
• Tuition reimbursement and certification support/bonuses.
• Employee referral bonuses and adoption assistance.