Customer Success Specialist (Igaming)

TL;DR

Customer Success Specialist (Igaming): Managing high-volume outbound outreach to reactivate dormant customers and promote product features with an accent on driving engagement and meeting conversion targets. Focus on delivering personalized product knowledge, utilizing CRM systems to track interactions, and optimizing sales scripts to enhance overall customer retention.

Location: Must be based in or able to work from the office in Mbombela, Mpumalanga

Company

A leading player in the iGaming and online sports-betting industry.

What you will do

• Conduct high-volume outbound calls to reactivate lapsed customers and communicate new promotions.
• Achieve and exceed daily, weekly, and monthly performance KPIs.
• Provide expert product knowledge and explain loyalty programs to enhance customer engagement.
• Maintain accurate records of all customer interactions and outcomes within CRM systems.
• Collaborate with management by providing feedback to optimize sales scripts and internal processes.
• Work flexible shift patterns, including evenings and Saturdays, to reach customers effectively.

Requirements

• Previous experience in outbound sales or telemarketing within iGaming, sports-book, betting, finance, or telecommunications.
• Proven track record of meeting or exceeding challenging sales targets.
• Must be able to work flexible shifts, including extended hours and Saturdays.
• Strong computer literacy and proficiency with CRM software.
• Excellent communication skills with English proficiency required.
• Resilient, results-driven mindset capable of thriving in a competitive environment.

Culture & Benefits

• Competitive base salary supplemented by individual performance-based quarterly bonuses.
• 20 days of annual leave plus all public holidays.
• Referral bonuses and flash performance incentives.
• Employment contract compliant with South African labor regulations.
• Provision of top-of-the-line professional equipment.