Operations Engineer (SRE)

TL;DR

Operations Engineer (SRE): Monitoring and investigating production issues across a global gaming commerce platform with an accent on observability, incident response, and performance analysis. Focus on driving resolution for critical system incidents, automating operational processes, and improving system reliability.

Location: Must be based in British Columbia, Canada

Salary: $90,000 - $115,000 per year

Company

hirify.global is a global commerce company providing robust tools and services to help game developers fund, distribute, market, and monetize their games worldwide.

What you will do

• Monitor the GTO Operational Dashboard in Datadog, correlating signals across APM, logs, and metrics to detect anomalies.
• Triage and investigate production incidents, determining root causes and routing issues to the appropriate engineering teams.
• Manage lower-severity incidents end-to-end, executing runbooks and mitigation procedures.
• Draft incident communications for stakeholders and update status pages during active incidents.
• Analyze incident trends and recurring bugs to compile findings for product and engineering teams.
• Build and maintain operational automation scripts and contribute to runbook development.

Requirements

• Must reside in British Columbia
• 4+ years of experience in SRE, DevOps, or NOC environments supporting high-availability platforms
• Strong troubleshooting skills with the ability to trace issues through logs, metrics, and network paths
• Proficiency in at least one scripting language (Python, Go, or Bash)
• Hands-on experience with observability platforms like Datadog, Grafana, or New Relic
• Fluent in English (written and verbal) for incident communications
• Working knowledge of Kubernetes and cloud infrastructure (GCP/AWS/Azure)

Nice to have

• Experience in gaming, payments, or fintech industries
• Knowledge of database operations (MySQL, PostgreSQL, Redis, Kafka)
• Familiarity with CI/CD pipelines (GitLab CI, ArgoCD)
• Exposure to AI/ML-assisted operations and automated remediation

Culture & Benefits

• Comprehensive benefits program including medical, dental, and vision coverage
• Paid time off (PTO)
• Personalized career roadmap and training opportunities
• Collaborative environment valuing creativity and the transformative power of gaming