Technical Account Manager (CI/CD)

TL;DR

Technical Account Manager (CI/CD): Managing technical success for high-value enterprise accounts by overseeing platform implementation, architecture, and long-term adoption. Focus on acting as a trusted technical advisor, identifying risks within complex engineering environments, and translating platform insights into strategic business context for stakeholder briefings.

Location: Must be based in Canada or the United States

Company

hirify.global is a scale-out delivery platform that enables engineering teams to create, test, and deploy software more efficiently through a highly reliable and scalable CI/CD infrastructure.

What you will do

• Serve as the primary technical point of contact for enterprise customers throughout their lifecycle.
• Lead onboarding and guide integration architecture to drive deep platform adoption.
• Conduct strategic delivery reviews and briefings with VP-level engineering and CTO stakeholders.
• Proactively identify technical risks and blockers to ensure successful renewals and expansions.
• Advocate for customer needs by providing actionable product feedback and roadmap input internally.
• Contribute to internal technical playbooks and mentor team members to improve overall capability.

Requirements

• 3+ years in a Technical Account Manager, Solutions Architect, or equivalent post-sale technical advisory role.
• Deep hands-on experience with CI/CD platforms such as Jenkins, GitHub Actions, or CircleCI.
• Strong technical foundation in DevOps tooling, specifically Terraform and Kubernetes.
• Practical scripting ability in languages like Bash, Ruby, Go, JavaScript, or Python.
• Proven ability to communicate technical strategy effectively to high-level stakeholders including CTOs.
• Must be located in North America (Canada or the United States).

Nice to have

• Experience with mobile build pipelines including Xcode, Fastlane, and Gradle.
• Knowledge of large-scale monorepo architectures or complex multi-team configurations.
• Familiarity with AI-assisted development tools and workflows.

Culture & Benefits

• Remote-first work environment supporting work-life balance.
• Competitive compensation and comprehensive benefits package.
• Opportunity to collaborate with innovative engineering teams in the tech industry.
• Commitment to professional growth, continuous learning, and career development.
• Inclusive, supportive, and collaborative team culture.