Customer Support Agent

TL;DR

Customer Support Agent (EdTech): Providing exceptional support to parents, teachers, and school leaders as they navigate hirify.global's app with an accent on answering product questions and troubleshooting product issues. Focus on delivering personalized and effective solutions, demonstrating empathy and understanding in every exchange.

Location: Remote. Must have significant hours overlap with one of the Americas time zones.

Salary: $24-$27 per hour

Company

hirify.global’s flagship app is the #1 communication app connecting K-8 teachers, children, and families globally.

What you will do

• Engage with customers via email to address their inquiries and concerns.
• Be a trusted guide and partner to thousands of teachers and parents.
• Strive for 100% accuracy and satisfaction in every interaction and solution.
• Adapt and learn quickly as you become proficient in hirify.global's platform and support processes.
• Collaborate with team members to continuously improve support resources and procedures.
• Build trust and loyalty with customers, demonstrating empathy and understanding in every exchange.

Requirements

• Experience in fast-paced customer-facing positions.
• Experience in email, phone, or chat support.
• Passion for solving problems and understanding customers' perspectives.
• Exceptional communication skills and adaptability to the audience.
• Quick learner with a genuine curiosity for technology.
• Ability to work 40 hours per week with flexibility to accommodate up to 5 hours of overtime per week, as needed, for 16 weeks from July 1 - October 16, 2026.
• Ability to work one of the following shifts: 8AM - 5PM ET, 10 AM - 7PM ET, or Noon - 9PM ET.
• Strong, reliable, and private internet connection.

Nice to have

• Direct teaching or school leadership experience, particularly as a power user of hirify.global.
• Experience in rapid growth environments, preferably in a tech startup.
• Experience using customer service ticketing software, specifically Zendesk.

Culture & Benefits

• Paid 3-week training program.
• Mac laptop provided.
• Opportunity to contribute to hirify.global's mission of bringing every kid on earth an education they love.

Hiring process

• Application: Answer four questions and provide a picture of you beyond your resume.
• Skills Assessment: Complete a set of timed exercises to showcase your abilities.
• Interviews: Meet Managers and Team Leads, working through on-the-job scenarios and problem-solving together.