Technical Support Consultant

TL;DR

Technical Support Consultant: Providing technical assistance and resolving user inquiries for global software and hardware solutions with an accent on mobile app troubleshooting and connectivity issues. Focus on managing urgent scenarios, executing ticket resolutions via chat/email, and maintaining high customer satisfaction standards.

Location: Remote

Company

hirify.global is a global leader in Intelligent Support-as-a-Service, providing secure customer and technical support to tech companies in 30+ countries.

What you will do

• Take full ownership of user inquiries from first response to final resolution.
• Remotely diagnose connectivity, Bluetooth, and app-related technical issues.
• Manage urgent scenarios at physical stations requiring rapid situational awareness.
• Execute refunds, escalations, and compensation actions per project guidelines.
• Provide clear, empathetic support via live chat and email channels.
• Collaborate with developers and cross-functional teams to maintain solution expertise.

Requirements

• English proficiency: C1 minimum required (spoken and written)
• Minimum 1 year of experience in technical support
• Strong understanding of mobile app troubleshooting (login, payment, bugs)
• Knowledge of Bluetooth connectivity and app permissions
• Familiarity with Intercom, live chat platforms, and monitoring dashboards
• Reliable personal computer (min 8GB RAM) and stable internet (min 50/40 Mbps)

Nice to have

• Prior experience with CRM systems

Culture & Benefits

• Fixed Schedule: Wednesday – Sunday, 15:00 – 23:00 UTC
• Fully remote collaboration
• Multicultural and inclusive international environment
• Compensation in USD
• Internal health policy and balance-focused management approach
• Trust-based culture with no time-tracking requirements