Sr. SDET (AI)

TL;DR

Sr. SDET (AI): Owning the test automation and quality frameworks that support Dialpad’s AI Voice Agent services with an accent on developing automated tests for end-to-end product experiences. Focus on creating robust automated coverage for functionality, performance, reliability, UX, and more.

Location: Based at one of Dialpad’s Canadian offices.

Salary: $150,500 - $175,250 CAD

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks to measure response quality, accuracy, and hallucination rates.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles.
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.

Requirements

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Experience building test frameworks and scalable automation systems.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Culture & Benefits

• Dialpad offers competitive benefits and perks, alongside a robust training program.
• Offices are designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Recognized repeatedly as a certified Great Place to Work.