Onboarding Program Manager (Cybersecurity)

TL;DR

Onboarding Program Manager (Cybersecurity): Leading the structured execution of customer onboarding programs from deal close through deployment and adoption with an accent on project coordination, process consistency, and cross-functional collaboration. Focus on managing milestones, maintaining standardized documentation, and ensuring a seamless customer experience across multiple segments.

Location: Must be based in or within 45 miles of Dublin, Ireland (Hybrid model)

Company

hirify.global is a rapidly growing cybersecurity company dedicated to identity security, recognized for its commitment to employee purpose, growth, and work-life balance.

What you will do

• Manage onboarding programs from deal close through deployment, ensuring timely delivery of all project milestones.
• Coordinate the Sales-to-Customer Success handover process, ensuring complete knowledge transfer and data capture.
• Maintain project plans, task tracking, and status reporting within Salesforce and collaboration tools.
• Facilitate cross-functional collaboration between Customer Success, Technical Delivery, Sales, Product, and Support teams.
• Develop and standardize onboarding workflows, playbooks, and documentation to improve scalability and customer adoption.
• Support Customer Success Managers with dashboard management, health checks, and voice-of-customer reporting.

Requirements

• Location: Must be based within 45 miles of Dublin, Ireland for hybrid work requirements.
• 2–3 years of experience in onboarding coordination or project management within SaaS or enterprise software environments.
• Proven ability to manage multiple concurrent projects across cross-functional teams.
• Strong proficiency in milestone tracking, risk management, and dependency coordination.
• Experience with Salesforce, Microsoft Teams, SharePoint, or similar enterprise collaboration platforms.
• Excellent written and verbal communication skills with a structured, process-oriented mindset.

Nice to have

• Experience working directly with Customer Success, Technical Delivery, or Professional Services teams.
• Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments.
• Experience supporting onboarding across multiple customer segments.

Culture & Benefits

• Opportunity to join a fast-growing, multi-year award-winning workplace in the cybersecurity space.
• Commitment to a healthy balance between professional growth and personal life.
• Collaborative work environment that values curiosity, integrity, and proactive initiative.
• Supportive team culture focused on the mission of being a Force for Good.