Support & Continuous Improvement Solutions Manager (Power Platform)

TL;DR

Support & Continuous Improvement Solutions Manager (Power Platform): Overseeing third-line support tickets and driving the continuous improvement of automation, workflow, and app solutions with an accent on M365 technologies and system reliability. Focus on line management of support teams, designing standardized processes, and implementing technical enhancements within a complex cloud ecosystem.

Location: Hybrid role requiring presence in Southampton, London, Luxembourg, St Helier, or St Peter Port

Company

hirify.global is a market-leading alternative fund administrator committed to operational excellence and delivering compelling client experiences.

What you will do

• Provide line management, coaching, and mentoring for support analysts in the automation and solutions team.
• Oversee and prioritize third-line support incidents to ensure efficient resolution.
• Plan and execute improvement projects, system deployments, and upgrades following change control processes.
• Design and maintain standardized processes and configurations to reduce variation.
• Conduct root cause analysis to identify sources of issues and implement corrective actions.
• Collaborate with stakeholders and technology owners to drive innovation and optimize solution efficiency.

Requirements

• Minimum 3+ years of support management experience.
• Minimum 5+ years of experience in second and third-line technical support.
• Minimum 3+ years hands-on experience with M365, including PowerApps and SharePoint Online.
• Proven experience with Power Automate, Logic Apps, and data structures like SQL Server or Dataverse.
• Proficiency in pro-code solutions including React, C#, and JavaScript.
• Strong understanding of IT systems, services, and security controls within a Microsoft ecosystem.

Nice to have

• Previous line management experience.
• Experience in SharePoint administration and Camunda.
• Microsoft Power Platform certification or Camunda certification.
• Experience working with service integrators or 3rd party development teams.

Culture & Benefits

• Professional development through in-house training and support for professional qualifications.
• Commitment to long-term partnerships and operational excellence.
• Inclusive, team-oriented work environment that values building lasting connections.
• Opportunities for career growth within an ambitious, market-leading firm.