Director Of Mortgage Operations (Fintech)

TL;DR

Director of Mortgage Operations (Fintech): Leading the servicing side of a new second charge mortgage business with an accent on MCOB compliance, operational infrastructure, and scalable customer outcomes. Focus on defining policies, automating complex servicing lifecycles, and managing arrears/repossessions within the framework of Consumer Duty.

Location: Must be based in or able to commute to the London office. The team works in the office Tuesday-Thursday, with remote work allowed on Mondays and Fridays.

Company

hirify.global is a fast-growing, profitable fintech unicorn building tech-first consumer finance products including loans, credit cards, and car finance.

What you will do

• Define and implement all MCOB-compliant policies and procedures for the new mortgage product.
• Take end-to-end ownership of the mortgage servicing lifecycle including arrears, forbearance, and default.
• Establish effective strategies for high-stakes recovery scenarios and partner management.
• Collaborate with technology and data teams to automate operations and improve scalability.
• Build and lead a high-performing servicing team aligned with cross-functional credit and compliance goals.

Requirements

• 8+ years of experience in mortgage lending, specifically within servicing leadership roles.
• Deep working knowledge of MCOB regulatory frameworks and Consumer Duty standards.
• Proven track record managing complex servicing scenarios like arrears and repossessions.
• Ability to thrive in an early-stage product environment while maintaining regulatory rigor.
• Experience collaborating across legal, credit, and technology functions.

Nice to have

• Direct experience interacting with the FCA regarding authorisations or supervision.
• Working knowledge of acquisition and underwriting workflows.
• Experience using data-driven insights to inform operational decision-making.

Culture & Benefits

• Best-in-class compensation package including equity.
• Hybrid work policy with in-office collaboration Tuesday through Thursday.
• In-house chefs providing fresh, healthy lunches on office days.
• Comprehensive private health insurance coverage.
• Inclusive, high-growth environment focused on building world-class financial technology.

Hiring process

• Introductory call with the Talent team followed by a cognitive assessment.
• Interview and case study session to demonstrate operational thinking.
• Competency deep dive and final interview with senior leadership.