Japan Customer Success Leader (Ai)

TL;DR

Japan Customer Success Leader (AI): Leading and developing a high-performing team of Customer Success Managers (CSMs) in Japan, driving value and long-term success for customers with an accent on customer activation, adoption, retention, and expansion. Focus on understanding the unique cultural, business, and operational dynamics of the Japan market and ensuring measurable improvements in customer satisfaction.

Location: Tokyo, Japan

Company

hirify.global is a global leader in AI for cybersecurity, protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

What you will do

• Lead, mentor, and develop the Japan Customer Success team, ensuring excellence across all markets.
• Drive customer value realization to support strong renewals and expansions.
• Partner closely with Sales, Renewals, and other teams to deliver cohesive customer outcomes.
• Serve as the primary escalation point for customer issues within Japan.
• Implement scalable processes to support rapid growth across Japan.

Requirements

• Mandatory: Direct leadership experience managing either Technology or Customer Success teams within Japan.
• Languages: Fluency in Japanese; English read, write and speak.
• Experience in Customer Success, Sales, or Project Management in an Enterprise SaaS environment.
• Proven experience in subscription-based models: renewals, negotiations, upselling, cross-selling.
• Track record of operational excellence, strategy and execution.

Culture & Benefits

• Work for a global leader in AI for cybersecurity.
• Be part of a team of over 2,400 employees around the world.
• Opportunity to drive value and long-term success for customers in Japan.