Patient Operations Specialist (HealthTech)

TL;DR

Patient Operations Specialist (HealthTech): Managing patient inquiries and clinical operations for a digital weight-management program with an accent on Japanese and English communication. Focus on resolving complex patient issues, optimizing support processes, and coordinating care between medical professionals and patients to improve health outcomes.

Location: Must be based in Tokyo, Japan

Company

A fast-growing, Series C digital health company dedicated to providing evidence-based, long-term care through specialized clinical platforms.

What you will do

• Take ownership of patient issues to ensure swift and effective resolution.
• Collaborate with doctors, nurses, and pharmacy partners to provide seamless patient care.
• Maintain high service standards by meeting key performance metrics like CSAT and AHT.
• Identify inefficiencies and implement process improvements or automation to enhance support operations.
• Monitor and escalate recurring patterns in patient feedback to internal teams.

Requirements

• 3+ years of experience in healthcare support, telehealth, or high-touch customer service roles.
• Fluent in Japanese and English (written and verbal).
• Strong technical skills, including experience with tools like Zendesk, Zoom Phone, or LINE.
• Exceptional attention to detail and ability to adapt tone for different patient needs.
• Passion for healthcare, wellness, and problem-solving.

Culture & Benefits

• Competitive remuneration package including government contributions.
• Professional growth opportunities with dedicated learning budgets.
• Global knowledge-sharing culture with mentorship from international leadership.
• Wellness support including mental health programs, annual health checks, and flu shots.
• Collaborative environment with regular team social events.