Technical Account Lead (Retail Tech)

TL;DR

Technical Account Lead (Retail Tech): Managing the technical relationship with enterprise retailers and delivering strategic projects with an accent on technical consulting and integration support. Focus on bridging the gap between retailer needs and internal product teams to drive user engagement and platform adoption.

Location: Canada (Remote-first)

Salary: $89,000 - $111,000 CAD

Company

hirify.global partners with North American retailers to provide a digital shopper consideration platform that helps millions make smarter shopping decisions.

What you will do

• Develop and manage technical strategies and tailored growth plans for retail partners.
• Own the delivery of onboarding and strategic ad-hoc projects for enterprise and mid-market retailers.
• Consult on technical solutions to overcome retailer challenges and drive platform engagement.
• Serve as an internal technical advocate for retailers to influence product development.
• Collaborate with cross-functional teams including Product, Sales, Analytics, and Engineering.

Requirements

• 2+ years of experience in client services, technical pre-sales, technical account management, or project management.
• Spanish language proficiency is required.
• Strong background in managing and delivering cross-functional technical projects.
• Familiarity with web technologies including JavaScript, APIs, and JSON.
• Proven ability to apply technical solutions to business challenges.

Nice to have

• Familiarity with Ecommerce platforms like Magento or Demandware.
• PMP certification.

Culture & Benefits

• Remote-first work environment.
• Inclusive, collaborative, and growth-oriented company culture.
• Opportunities for professional development and career growth.
• Fair, clear, and consistent compensation structure.