Director Of Client Success

TL;DR

Director of Client Success: Driving client satisfaction, retention, and growth through strategic planning and exceptional execution in revenue cycle management with an accent on influencing change across departments and advocating for clients. Focus on implementing best practices in client success, large-scale client renewals, and developing educational content that supports client engagement.

Location: Must be based in Hawaii

Company

hirify.global is responsible for driving client satisfaction, retention, and growth through strategic planning and exceptional execution.

What you will do

• Drive change and influence stakeholders at all levels to ensure cross-departmental collaboration and alignment with organizational goals.
• Uphold high standards of service delivery, optimizing operational efficiency to exceed client expectations.
• Serve as a strong advocate for clients, ensuring their needs are not only met but exceeded.
• Identify and create educational marketing content that effectively supports client success and engagement.

Requirements

• Exceptional communication and organizational skills.
• Strong capabilities in planning and executing strategies that drive client success, with a focus on maintaining oversight of customer KPIs.
• Skilled at influencing and driving change across departments within the organization, particularly in relation to improving customer KPIs and resolving any areas of concern.
• In-depth knowledge of client success best practices and trends in revenue cycle management.
• Make informed decisions based on data analysis and insights, particularly regarding customer KPIs.
• Advanced consultative sales skills for handling large-scale client renewals and strategic upsells.

Nice to have

• Bachelor’s degree in Healthcare Administration, Business, or a related field, or equivalent professional certifications such as CRCR, EHRC, CHFP, CMPE, etc.
• 7-10 years of experience in client success or account management within revenue cycle management, with a proven track record of overseeing and improving customer KPIs.
• Proven ability to develop and implement successful client success strategies, achieve high client satisfaction and retention, and maintain strong relationships across all levels of the customer organization.
• Willingness to travel up to 50% to ensure client success.
• Advanced proficiency in Microsoft Excel, including pivot tables, data analysis, and reporting.

Culture & Benefits

• A competitive compensation package.
• A casual work environment.
• Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D).
• Paid Vacation.