Customer Service Representative (Web3)

TL;DR

Customer Service Representative (Web3): Providing high-quality support to users of a global cryptocurrency exchange with an accent on handling complex queries via live chat and phone. Focus on resolving complaints, ensuring identification approval, and maintaining exceptional service standards in a fast-paced environment.

Location: Remote

Company

hirify.global is a leading global blockchain ecosystem operating the world's largest cryptocurrency exchange, providing a wide range of digital-asset products to millions of users worldwide.

What you will do

• Handle high volumes of customer inquiries via live chat and phone calls.
• Evaluate customer needs to provide accurate, valid, and comprehensive information.
• Manage and resolve complaints efficiently within established time limits.
• Perform identification approval processes for the exchange platform.
• Follow internal communication procedures, guidelines, and policies.
• Engage proactively with users to ensure high satisfaction levels.

Requirements

• 1+ years of experience in customer-facing roles.
• Fluent in English and German is mandatory.
• Must be willing to work weekends, irregular hours, and night shifts.
• Strong IT literacy to handle technical customer queries.
• Exceptional written communication skills and active listening abilities.
• Ability to multi-task and manage time effectively in a fast-paced environment.

Nice to have

• Prior knowledge of the cryptocurrency or blockchain industry.
• Multilingual capabilities beyond English and German.

Culture & Benefits

• Work within a results-driven workplace with a flat organizational structure.
• Collaborate with world-class talent in a user-centric global organization.
• Access to career growth and continuous learning opportunities.
• Remote work arrangement provided.
• Opportunity to help build a more inclusive financial ecosystem.