Customer Management Analyst (Fintech)

TL;DR

Customer Management Analyst (Fintech): Analyzing business data and trends to optimize performance and service delivery with an accent on SLA compliance and reporting. Focus on building scorecards, identifying process improvements, and acting as a subject matter expert for key accounts.

Location: Belgrade, Serbia (Onsite)

Company

A global leader in financial access, providing operational efficiency and self-service solutions for financial institutions and retailers.

What you will do

• Generate and optimize reports to provide actionable business insights.
• Maintain data integrity and catalog existing analytical reports.
• Analyze subcontractor performance against SLA requirements.
• Create dashboards and scorecards for KPI tracking and decision-making.
• Collaborate with customers and account teams as a reporting subject matter expert.
• Identify opportunities to increase productivity and reduce operational waste.

Requirements

• Bachelor’s Degree in a related field.
• 1-3 years of experience in an analytical role.
• Proficiency in English and Spanish is required.
• Technical skills including SQL and PowerBI.
• Strong problem-solving abilities and trend analysis capability.
• Ability to thrive in a fast-paced environment with strong organizational skills.

Culture & Benefits

• Comprehensive private health insurance and life/disability coverage.
• Opportunities for internal career pathing and advancement.
• Employee referral bonus program.
• Wellbeing resources and family-friendly bonuses.
• Employee discounts at partner organizations.