Director, Solutions Strategy & Operations (AI)

TL;DR

Director, Solutions Strategy & Operations (AI): Building the operating foundation for Field Engineers (FEs) and Account Deployment Managers (ADMs) with an accent on designing and operationalizing systems, segmentation, compensation frameworks, and performance metrics. Focus on building the right solution over reaching for an off-the-shelf one, and scaling existing tooling and data into codified action protocols and scalable processes.

Company

hirify.global's mission is to automate coding by building the best tool for professional programmers.

What you will do

• Embed with the Heads of CS and Field Engineering to understand team workflows and build operational systems.
• Design and implement segmentation models for multiple teams, including account assignment logic.
• Build compensation frameworks, performance metrics, and team quota structures.
• Operationalize existing tooling and data into codified action protocols and scalable processes.
• Partner with Finance and Planning on headcount modeling, capacity planning, and coverage ratios.
• Hire, manage, and grow a team.

Requirements

• Experience in a Customer Success Operations, Customer Operations, or GTM Operations role.
• Experience scaling a CS or post-sales organization through hypergrowth (1,000+ person orgs, rapid headcount expansion, etc.).
• Comfortable working directly with Salesforce data, building dashboards and tools, and partnering with data and engineering teams.
• A build-first mentality, preferring to build the right solution over implementing an off-the-shelf one.
• Experience implementing systems that teams adopt and respect.
• Experience in a SaaS or consumption-based business with post-sales exposure.
• Experience managing a team and developing talent in a high-velocity environment.
• Ability to establish authority through craft by building alongside highly technical teams.