Vehicle Replacement Specialist

TL;DR

Vehicle Replacement Specialist: Serves as the primary point of contact for insurance clients requesting vehicle replacement reports for total loss claims with an accent on delivering prompt, professional, and courteous service. Focus on accurately entering and updating replacement reports for automobiles, boats, equipment, and other vehicle types.

Location: Virtual Ontario Virtual Alberta Virtual Manitoba Virtual British Columbia

Company

hirify.global is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.

What you will do

• Produce accurate vehicle replacement reports using online research, internal systems, and outbound calls to dealerships.
• Provide Level One support by assisting clients with creating new replacement requests or updating existing reports.
• Answer client questions and clearly explain report content.
• Follow all compliance procedures and maintain accurate, complete documentation for every interaction.
• Deliver an exceptional customer experience via phone and electronic communications.

Requirements

• High School diploma or GED required; college degree preferred.
• 1–2 years of customer service experience required.
• Bilingual fluency in French and English required.
• Strong aptitude for mathematics and basic calculations.
• Excellent written and verbal communication skills across all organizational levels.
• Ability to work both independently and collaboratively.

Culture & Benefits

• Remote work environment.
• Flexibility to work shifts and weekends as business needs require.