Junior Customer Technical Support Officer (iGaming)

TL;DR

Junior Customer Technical Support Officer (iGaming): Providing first-level technical assistance for gaming software and hardware solutions with an accent on troubleshooting systems and resolving partner issues. Focus on maintaining high customer satisfaction, documenting technical incidents, and collaborating with engineering teams to ensure service excellence.

Location: Must be based in or able to work onsite in Nicosia, Cyprus

Company

A global leader in gambling software, offering a comprehensive suite of innovative products and services for regulated gaming markets.

What you will do

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve software, hardware, and network-related issues.
• Document and track all customer interactions in the support system.
• Escalate complex technical issues to senior support and engineering teams.
• Maintain and update the internal knowledge base with common solutions.
• Ensure timely and effective support to maintain high partner satisfaction.

Requirements

• Strong communication skills in English (written and verbal).
• Basic understanding of IT systems, software, and networks.
• Proven ability to troubleshoot and diagnose basic technical problems.
• Customer-focused mindset with strong problem-solving capabilities.
• Ability to work on a rotating shift schedule including weekends and nights.
• Ability to work independently and as part of a collaborative team.

Nice to have

• 1+ year of experience in a technical support environment.

Culture & Benefits

• Opportunity to work with a global product company.
• Supportive environment that values professional growth and development.
• Access to educational resources and learning opportunities.
• Competitive compensation package.
• Work in a fully-equipped modern office in Nicosia.
• Friendly team culture that celebrates diversity and inclusion.