Customer Success Specialist II (Web3)

TL;DR

Customer Success Specialist II (Web3): Providing world-class service and personalized support to premium global clients with an accent on product expertise, issue resolution, and proactive customer needs management. Focus on navigating complex crypto environments, utilizing AI tools to improve efficiency, and ensuring seamless experiences for high-value power users.

Location: Must be based in or able to work from Cyprus, with a hybrid requirement for periodic in-person participation throughout the year.

Salary: €28,500

hirify.global

A mission-driven platform dedicated to increasing economic freedom through the development of the global crypto-based financial system.

What you will do

• Provide best-in-class support to high-value customers, managing issues proactively to ensure swift resolution.
• Utilize data and customer feedback to conduct root cause analysis and eliminate friction in the user journey.
• Identify customer needs early to enhance trust and simplify the overall platform experience.
• Collaborate with internal teams to align on solutions and drive performance results.
• Guide customers through the evolving macro crypto environment, helping them unlock and navigate advanced product features.
• Participate in ad-hoc international or regional projects as needed to support business objectives.

Requirements

• Minimum of 2 years experience in a high-paced customer service or support role, preferably with high-value clients.
• Proficiency in English with excellent reading, writing, and communication skills.
• Must be based in or able to work from Cyprus.
• Demonstrated ability to use generative AI tools and copilots to drive efficiency and quality in daily workflows.
• Foundational knowledge of blockchain, web3, staking, self-custody, and digital assets.
• Flexibility to work shift timings and weekends as required by the organization.

Nice to have

• High level of expertise in cryptocurrency markets and product features.
• Proficiency in traditional finance products like equities and derivatives.
• Fluency in a second language in addition to English.
• Advanced degree in business, finance, or project management.

Culture & Benefits

• Fast-paced environment focused on building the future of the global financial system.
• Participation in annual team and company-wide offsites to foster collaboration.
• Exposure to high-caliber colleagues and a culture that values active feedback.
• Support for ongoing learning and professional development.