Customer Success Training Specialist

TL;DR

Customer Success Training Specialist (SaaS): Designing and delivering targeted enablement interventions for customers to drive adoption and product value with an accent on workflow-based training. Focus on collaborating with Account Managers to mitigate adoption risk and building scalable learning assets to accelerate time-to-value in a high-growth SaaS environment.

Location: Must be based in London and able to work from the office 3 days per week

Company

hirify.global is a leading provider of European B2B data and sales intelligence, helping revenue teams engage with qualified decision-makers.

What you will do

• Collaborate with Account Managers to identify training needs and translate them into structured interventions.
• Lead outcome-driven training sessions for customer champions, administrators, and end users.
• Connect product functionality to customer workflows, KPIs, and commercial objectives.
• Develop and maintain scalable training materials, playbooks, and digital resources.
• Reduce friction during onboarding and growth phases by reinforcing best practices.
• Surface adoption blockers and product feedback to internal cross-functional teams.

Requirements

• Minimum 2 years of experience in SaaS enablement, training, or customer-facing roles.
• Fluency in French and English is mandatory.
• Strong understanding of how education and behavioral change drive retention.
• Ability to influence stakeholders from end users to senior decision-makers.
• Experience operating in a fast-moving, scale-up environment.
• Ability to work from the London office 3 days per week.

Culture & Benefits

• Inclusive and diverse community focused on support and collaboration.
• Opportunity to make a tangible impact in a high-growth organization.
• Emphasis on celebrating individual and collective success.
• Commitment to professional growth and empowerment.