Support Specialist (German)

TL;DR

Support Specialist (German Speaker): Providing high-quality technical and operational support to customers using the hirify.global compliance platform with an accent on ticket resolution, bug triage, and maintaining help center documentation. Focus on managing the FinAI support agent, optimizing support workflows, and ensuring excellent communication for a global client base.

Location: Remote-first, no specific regional restrictions mentioned.

Company

hirify.global is a fast-growing HR tech startup simplifying compliance for business travel, workations, and international assignments for over 500 companies worldwide.

What you will do

• Manage all inbound support tickets via Intercom to ensure timely and effective resolution.
• Handle day-to-day operational queries and trip-related support requests from customers.
• Document and escalate technical bugs to the product team with detailed reproduction reports.
• Develop and maintain help center articles to facilitate self-service for common user questions.
• Monitor and tune the FinAI Intercom support agent to improve automated responses.
• Own the monthly customer newsletter to keep users updated on product improvements.

Requirements

• 1–2 years of experience in customer support, helpdesk, or customer operations.
• High proficiency in both German and English is mandatory.
• Previous experience in a B2B SaaS environment is preferred.
• Strong problem-solving skills and a proactive mindset toward creating scalable support content.
• Ability to manage multiple concurrent tasks and prioritize effectively in a fast-paced environment.
• Technical aptitude and familiarity with support tools like Intercom.

Culture & Benefits

• Competitive salary and equity through Virtual Stock Options (VSOPs).
• Monthly budget of €200 for co-working spaces or sports subscriptions.
• Fully remote work model with the ability to work from anywhere.
• Support for workations for up to 183 days per year.
• Flexible, trust-based schedule focusing on results rather than hours logged.
• Opportunity to contribute to a high-growth HR tech environment backed by major industry clients.