Support Engineer (SaaS)

TL;DR

Support Engineer (SaaS): Providing high-level technical assistance for an enterprise app and access management platform with an accent on product expertise, troubleshooting, and cross-team collaboration. Focus on building robust support processes from the ground up and acting as the voice of the client to drive product improvements.

Location: Must be based within +/- 4 hours of Pacific Time (US)

Salary: $85,000 - $115,000

Company

hirify.global is an early-stage, VC-backed startup building a unified platform to simplify app and access management for organizations.

What you will do

• Deliver a world-class support experience through detailed, friendly, and consistent client interactions.
• Troubleshoot complex technical errors and unexpected product behaviors.
• Act as a product expert, validating enablement materials and relaying client feedback to engineering and product teams.
• Develop and refine internal support processes for a rapidly growing organization.
• Partner with Customer Success Managers and Solutions Engineering to ensure accurate and speedy problem resolution.

Requirements

• Must be located within the +/- 4 hours Pacific Time zone.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills for client-facing roles.
• Ability to thrive in a fast-paced, early-stage environment.
• Proactive mindset towards building processes and product knowledge.

Culture & Benefits

• Medical, Vision, and Dental coverage fully covered by the company.
• Flexible PTO with a mandatory minimum time-off policy.
• Up to 16 weeks of parental leave for expecting parents.
• Monthly wellness stipend to support work-life balance.
• Company and team bonding trips fully covered by the company.
• 401k matching plan.