Technical Support Engineer

TL;DR

Technical Support Engineer: Delivering responsive support to customers across hirify.global's software portfolio with an accent on resolving technical challenges and driving issue documentation. Focus on gaining deep product expertise, engaging with global customers, and collaborating cross-functionally to improve the customer experience.

Location: Must reside within reasonable commuting distance to Denver, Colorado, as this role requires on-site presence at least three days per week.

Salary: $60,000 to $70,000

Company

hirify.global delivers transformational and globally-trusted solutions to law firms and corporate legal teams worldwide.

What you will do

• Deliver end-to-end case management, including troubleshooting, resolution, and closure.
• Troubleshoot product installation, performance, configuration, and integration issues.
• Reproduce customer-reported issues using lab environments to isolate root cause and validate fixes.
• Collect logs and technical diagnostics and analyze key findings.
• Contribute to hirify.global’s Knowledge Base through concise article creation or suggested updates.

Requirements

• Bachelor's degree in computer science, Information Technology, or equivalent experience.
• 1 - 3 years of experience in technical product support, preferably in a SaaS or enterprise environment.
• Experience in legal tech, document lifecycle software, or Microsoft Office integrations is an advantage.
• Ability to work rotating shifts to support global customers, including after-hours/on-call rotation as needed.

Culture & Benefits

• Emphasis on helping each other grow, doing the right thing always, and being part of a journey to amplify impact.
• Comprehensive benefits package including health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance.
• Career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.