Manager, Safety Operations Tutors (AI)

TL;DR

Manager, Safety Operations Tutors (AI): Leading a team responsible for training and refining Grok to enforce terms of service and support functions with an accent on minimizing existential risks and preventing illegal and harmful content. Focus on improving AI's defenses to detect unethical behavior and implementing process improvements.

Location: Onsite in Bastrop, TX

Company

xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

What you will do

• Lead, mentor, and manage the team that monitors and takes action on content and behavior that goes against terms of service, escalating as needed.
• Oversee the processing of appeals and ensuring proper labeling of use cases in the system.
• Guide the team’s use of proprietary software to provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Ensure the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Mentor team members, conduct performance management and calibration, drive feedback on tasks that improve AI's defenses to detect illegal and unethical behavior.
• Align Grok with rules enforcement while collaborating cross-functionally to strengthen overall safety operations.

Requirements

• Proven leadership and people management experience in AI-driven operations, with a track record of developing high-performing teams.
• Expertise in improving Large Language Models (LLMs) to maximize efficiencies in enforcement and support.
• Proven experience in online safety and reducing harm to protect users and preserve Free Speech in the global public square.
• Ability to interpret, apply, and train teams on xAI safety policies effectively.
• Proficiency in analyzing complex scenarios and operational metrics, with strong skills in ethical reasoning, risk assessment, and team performance optimization.
• Strong leadership, communication, interpersonal, analytical, and ethical decision-making skills.

Nice to have

• Experience managing teams in Trust and Safety for a social media company, leveraging AI or other automation tools.
• Expertise in leading red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes.

Culture & Benefits

• Small, highly motivated team focused on engineering excellence.
• Flat organizational structure where all employees are expected to be hands-on and contribute directly to the company’s mission.
• Leadership is given to those who show initiative and consistently deliver excellence.
• Strong communication skills are expected.