Lead Proactive Trust & Safety Operations

TL;DR

Lead, Proactive Trust & Safety Operations (Trust & Safety): Conducting deep-dive investigations into community guideline violations and optimizing safety processes with an accent on data-driven decision making and cross-functional collaboration. Focus on identifying abuse trends, developing safety tools, and managing high-pressure operational workflows to ensure a safe user experience.

Location: Must work in an office 4+ days per week (Los Angeles or Seattle)

Salary: $111,000–$196,000 annually (depending on US pay zone)

Company

A technology company dedicated to human progress through visual messaging, augmented reality platforms, and innovative hardware.

What you will do

• Identify safety trends by analyzing internal and external data to propose proactive solutions.
• Conduct thorough and objective investigations into Terms of Service and Community Guidelines violations.
• Develop and implement new processes while optimizing existing workflows and tooling.
• Partner with Product, Legal, Engineering, and Public Policy teams to ensure safety priorities are aligned with technical constraints.
• Develop and conduct training for team members to improve investigative standards.
• Ensure new product launches are properly planned and supported from a safety perspective.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in technology, safety, or a related field.
• Must be able to work on-site 4+ days per week.
• Strong analytical skills with experience using SQL and data visualization tools like Looker or Grafana.
• Experience investigating criminality or abuse content.
• Ability to thrive in a dynamic, high-pressure environment.

Nice to have

• 1+ year of people management experience.

Culture & Benefits

• Comprehensive medical coverage and mental health support programs.
• Paid parental leave.
• Equity in the form of RSUs.
• Dynamic, collaborative culture under a default-together office policy.