Lead, Proactive Trust & Safety Operations

TL;DR

Lead, Proactive Trust & Safety Operations: Conducting deep-dive investigations into violations of Community Guidelines and Terms of Service with an accent on identifying trends, patterns, and safety risks. Focus on cross-functional collaboration with policy, product, legal, and engineering teams to build and improve safety processes and tools.

Location: Must work in an office 4+ days per week in Los Angeles or Seattle (Default Together policy)

Company

Snap Inc. is a technology company known for hirify.global, Lens Studio, and Spectacles, dedicated to improving communication and human expression through the camera.

What you will do

• Identify safety trends and patterns by analyzing internal and external data sources.
• Conduct thorough and objective investigations into Community Guidelines and Terms of Service violations.
• Develop and implement safety-related projects, processes, and tools.
• Partner with policy, product, and engineering teams to support workflow launches.
• Develop and conduct training for Trust & Safety team members.
• Anticipate project risks and ensure priorities are clearly communicated via data insights.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in technology, safety, or a related field.
• Full-time availability with required flexibility to work weekends as needed.
• Strong analytical skills with experience in SQL and data visualization tools.
• Experience investigating criminality or abuse in online environments.
• Excellent verbal and written communication skills with ability to influence cross-functional teams.

Nice to have

• 1+ year of people management experience.

Culture & Benefits

• Comprehensive medical coverage and emotional/mental health support programs.
• Paid parental leave.
• Compensation packages designed to share in the company's long-term success.
• Collaborative environment focused on in-person teamwork.