Product Support Engineer

TL;DR

Product Support Engineer: Providing 1st and 2nd line support for software products, troubleshooting application and integration issues, and ensuring timely resolution of support requests. Focus on collaborating with development teams to resolve complex bugs and improve product quality, while maintaining internal documentation and knowledge bases.

Location: Onsite in Copenhagen

Company

hirify.global is a tech consulting company with close to 3,000 employees across more than 30 locations in Norway, Sweden, Denmark, Finland, and Lithuania.

What you will do

• Provide 1st and 2nd line support for products and services.
• Investigate and troubleshoot application, integration, and environment-related issues.
• Handle incoming support requests via ticketing systems and ensure timely resolution.
• Collaborate with development teams to resolve complex issues and bugs.
• Maintain and improve internal documentation and knowledge bases.
• Support onboarding of new customers/users to our products.

Requirements

• Experience in a Product Support, Technical Support, or similar role.
• Strong troubleshooting skills within software applications and systems.
• Understanding of web technologies, APIs, or integrations.
• Familiarity with structured support processes and ticketing systems.
• Ability to analyse issues and communicate clearly with both technical and non-technical stakeholders.
• Service-minded with a strong sense of ownership.
• Fluent in English and Danish
• Relevant education at minimum Bachelor level

Culture & Benefits

• A central role in a product-focused and collaborative team.
• Modern office in Nordhavn, Copenhagen.
• Opportunities for professional development and growth.
• A dynamic environment with close collaboration between support, product, and engineering.
• Competitive salary and benefits package.

Hiring process

• Introductory call with a Talent Acquisition Partner
• Online interview with the Hiring Manager
• On-site interview in Nordhavn