Senior Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Success Manager (SaaS): Leading strategic partnerships for enterprise accounts to ensure value realization and platform adoption with an accent on technical depth in DevOps and SDLC practices. Focus on bridging the gap between engineering teams and executive leadership to drive operational excellence and ROI.
Location: Must be based in the US, ideally in the Pacific Time Zone
Salary: $145,000–$170,000
Company
is an Engineering Operations Platform that helps organizations improve operational maturity and reduce developer friction through centralized visibility and automated scorecards.
What you will do
- Own the full customer journey post-sale, including onboarding, adoption, and renewal for strategic enterprise accounts.
- Serve as a technical advisor, helping customers align the platform with their DevOps and platform engineering initiatives.
- Lead high-stakes executive business reviews to tie product adoption to measurable business impact and ROI.
- Identify risks and opportunities early to create structured action plans that mitigate churn and accelerate growth.
- Partner with Product and Engineering teams to influence the roadmap based on customer feedback.
- Travel up to 30% for customer engagements.
Requirements
- 5+ years of experience in Customer Success, Solutions Engineering, or similar roles in SaaS.
- Strong background in developer tools, infrastructure, or cloud-native technologies.
- Proven ability to manage large, complex enterprise accounts.
- Ability to communicate fluently with both technical users and C-suite executives.
- Deep understanding of SDLC, DevOps, and cloud infrastructure (AWS, GCP, Azure).
- Must be based in the US, with a preference for the Pacific Time Zone.
Culture & Benefits
- National medical, dental, and vision insurance (100% covered for employees).
- Unlimited PTO and flexible working hours.
- 401k plan and gender-neutral parental leave.
- $1000 yearly Learning & Development stipend.
- $400 monthly perks stipend.
- Pet insurance.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
Похожие вакансии
Senior Customer Success Manager (Technical)
Customer Success Manager (SaaS)
Customer Success Manager (AI)
Manager, Scaled Customer Success (SaaS)
Director, Customer Success Operations (SaaS)