Support Specialist II (IS)

TL;DR

Support Specialist II (IS): Managing internal systems access and providing technical support for critical business platforms with an accent on bug escalation, troubleshooting, and stakeholder communication. Focus on ensuring system reliability, maintaining SOX compliance, and optimizing internal support processes to improve user experience.

Location: Must be based in the Philippines

Company

hirify.global is a global one-stop commerce platform powering retail, hospitality, and golf businesses with cloud-based solutions for operations, payments, and financial management.

What you will do

• Manage internal user access and support IS systems while ensuring SOX compliance.
• Act as a primary point of contact for bug escalations, creating detailed tickets and driving resolutions with technical teams.
• Use consistent troubleshooting techniques to identify root causes and deliver timely solutions.
• Communicate effectively with stakeholders, Product Managers, and IT teams regarding system and product issues.
• Maintain a responsive presence in Slack troubleshooting channels while meeting defined SLO targets.
• Contribute to internal knowledge resources and documentation including user guides and access guidelines.

Requirements

• Must be based in the Philippines.
• Proven experience in high-velocity support roles managing competing priorities.
• Hands-on experience with core business systems such as Salesforce, Slack, Zendesk, Intercom, or Outreach.
• Demonstrable experience working within strict Service Level Objectives (SLOs).
• Strong multitasking and time management skills with a customer-focused approach.

Culture & Benefits

• Permanent work from home setup with provided allowances.
• HMO coverage for employee and two dependents from day one.
• Annual health and wellness benefits and mental health coaching access.
• Generous paid leave balance including 15 vacation and 10 sick leaves.
• Professional development via LinkedIn Learning licenses and internal mobility opportunities.
• Inclusive culture supported by an active Manila Culture Club.