Customer Success Manager (Mid-market)

TL;DR

Customer Success Manager (Mid-market): Managing the onboarding journey for new clients in the recruitment technology space with an accent on product adoption, technical integration, and stakeholder management. Focus on driving measurable success, accelerating time-to-value for mid-market accounts, and ensuring seamless handovers to long-term account management teams.

Location: Hybrid, based in London (requires occasional office attendance)

Company

hirify.global is an AI-native Recruitment Productivity Platform designed to help recruiters streamline workflows and improve candidate engagement.

What you will do

• Own the first 3 months of the customer lifecycle for 4–6 new accounts per month.
• Partner with Account Executives to build tailored Success Plans aligned with client business goals.
• Lead technical implementation, including CRM integrations, data mapping, and testing.
• Conduct tailored training sessions to drive product adoption and workflow optimization.
• Identify expansion opportunities during the onboarding phase and provide strategic guidance.
• Lead stakeholder review sessions to measure outcomes and ensure continuity with the Account Management team.

Requirements

• Experience in a customer-facing role within RecTech, SalesTech, or a similar SaaS environment.
• Strong technical aptitude with experience in managing software integrations and CRM systems.
• Proven ability to manage business transformation and change management initiatives.
• Exceptional communication skills with the ability to articulate complex technical concepts to C-suite stakeholders.
• Must be based in or able to commute to London for hybrid collaboration.
• Proactive and collaborative mindset with experience in high-growth startup environments.

Nice to have

• Background in recruitment or business development.
• Track record of high performance regarding customer retention and adoption metrics.

Culture & Benefits

• 25 days of annual leave plus public holidays.
• Macbook and necessary equipment provided.
• Comprehensive private medical, dental, and vision insurance.
• Income protection insurance and Employee Assistance Programme (EAP).
• Flexible working model with a team-focused culture and regular social events.
• Opportunity to make a significant impact in a rapidly growing, profitable startup.

Hiring process

• Screening interview with Talent Acquisition.
• Hiring Manager interview.
• Task-based interview with Hiring Manager and Head of Customer Success.
• Final interview with VP of Customer Success.