Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Delivering strategic technical guidance and executional support to enterprise clients on the hirify.global commerce network with an accent on channel implementation, platform optimization, and scalable technical strategy. Focus on resolving complex technical issues, driving product adoption, and bridging communication between client teams and internal engineering departments.

Location: Must be based in the United Kingdom (Remote).

Company

hirify.global is a commerce network platform that helps brands, suppliers, and retailers optimize operations, scale product offerings, and enhance e-commerce shopping journeys.

What you will do

• Serve as a consistent weekly technical point of contact for enterprise clients.
• Develop and manage channel implementation strategies and platform operational workflows.
• Conduct technical reviews to identify optimization opportunities and provide recommendations.
• Resolve complex technical issues in collaboration with Product and Engineering teams.
• Bridge communication between client stakeholders and internal technical resources.
• Support technical roadmap planning and feature adoption for strategic accounts.

Requirements

• 2+ years of experience in technical account management, implementation, or solutions engineering within a B2B SaaS or e-commerce environment.
• Strong proficiency in Excel and experience with tools like Salesforce and Jira.
• Deep understanding of channel requirements, data mapping, and feed architecture.
• Proven ability to manage technical projects and communicate with diverse stakeholders.
• Strong problem-solving skills with a focus on root cause analysis.
• Must be legally authorized to work in the UK.

Nice to have

• Bachelor's degree in business, engineering, or computer science.
• 3+ years of relevant industry experience.
• Experience with SaaS deployment models and scalable system design.

Culture & Benefits

• Comprehensive benefits including private medical insurance and a health cash back plan.
• Pension plan with 4% company match.
• Competitive PTO package (25 days + 8 public holidays + sick days + wellness days).
• £45/month remote work stipend for internet.
• Professional development and learning budgets.
• Inclusive, remote-first work environment.