Support Manager (Junior, Igaming)

TL;DR

Support Manager (Junior, Igaming): Facilitating support operations for B2B gaming partners within the Game Aggregator team with an accent on ticket resolution, SLA management, and internal team collaboration. Focus on managing urgent and complex issues while ensuring high-quality communication and documentation across IT support workflows.

Location: Must be based in Georgia or Serbia

Company

A leading technology company providing advanced software solutions for the online gaming industry, including a robust game aggregation platform.

What you will do

• Respond to incoming requests from B2B gaming providers while maintaining established SLAs.
• Track and document issues through a ticketing system to ensure efficient resolution and follow-up.
• Coordinate and manage urgent or complicated technical support scenarios.
• Collaborate with internal IT support teams to resolve user-related queries.
• Act as the primary point of contact for external partners for support-related matters.

Requirements

• Previous experience in a customer service environment is required.
• English proficiency: B2 (Upper-Intermediate) or higher.
• Must be based in Georgia or Serbia.
• General knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
• Strong communication skills and ability to thrive in a team-oriented environment.
• Self-motivated and organized work approach.

Nice to have

• Understanding of the online gambling industry.
• Proficiency with Jira and Excel.
• Knowledge of Russian language.

Culture & Benefits

• Private health insurance based on contract type.
• Paid gym membership and mental health program.
• Free online English lessons and local language courses.
• Upskilling opportunities through internal workshops and conferences.
• Additional day off per calendar year and referral program rewards.