Customer Support Specialist

TL;DR

Customer Support Specialist: Managing inbound queries and providing support for the hirify.global platform with an accent on written communication and problem-solving. Focus on building relationships with project owners and improving customer outcomes.

Location: Fully remote or based near one of our offices in Newquay and Bridport. Fully remote with occasional travel to meet the team in the South West will also be considered.

Salary: £26,250 per annum

Company

hirify.global is the UK's leading crowdfunding platform for community causes, helping raise over £450 million for 100,000+ projects.

What you will do

• Provide outstanding written customer support that reflects hirify.global's values.
• Manage inbound emails and messages from a variety of stakeholders, directing queries appropriately and escalating where needed.
• Assist with financial verification advice, managing payment queries, and responding to finance-related queries.
• Carry out due diligence checks and flagging concerns to the relevant teams.
• Identify and report technical issues and bugs.
• Support product and feature development by providing structured feedback.

Requirements

• A brilliant written communicator- clear, warm, and able to adapt your tone for very different audiences.
• Naturally curious, and happy to independently research unfamiliar subjects to find the right answer.
• A quick learner who picks up new tools, processes, and subject matter with ease.
• Someone with strong personal initiative- you see what needs doing and find a way to do it.
• Unflappable under pressure, with a calm and methodical approach to problem-solving.
• You have 0–2 years of experience in a customer-facing, administrative, or communications role (internships, volunteering, or uni projects also count!)

Nice to have

• Familiarity with customer support or CRM tools (e.g. Intercom, HubSpot, Zendesk)
• An interest in or exposure to AI tools in a professional or personal context
• Experience of or enthusiasm for crowdfunding, social enterprises, or the charity sector

Culture & Benefits

• 35 days of annual leave including bank holidays (prorated for part-time).
• An extra paid day off on your birthday.
• Enhanced paid leave for all those important moments in life (e.g., parental leave, fertility leave).
• A generous pension scheme (we’ll top up anything you contribute above the standard amount by 10%).
• Mental health support through our Employee Assistance Programme.
• Learning and development opportunities, like courses, workshops, lunch and learns, and external speakers.

Hiring process

• Application: Put a little thought into your application as this is how we’ll start to assess whether we’re the right fit for each other.
• Screening call stage: A 20-30 minute video call with our People & Places Manager to get to know you and what you’re looking for in your next role.
• Second round interview stage: A one-hour interview with one of our hiring team.
• Values and behaviours interview: The final stage is a one-hour conversation with sometimes more than one of our team members, where the focus will be who you are as a team member.