Technical Customer Support (Google Workspace)

TL;DR

Technical Customer Support (Google Workspace): Resolving client issues and managing inquiries for Google Workspace cloud services with an accent on technical troubleshooting and communication excellence. Focus on utilizing AI tools to streamline support workflows, managing ticketing cases within SLAs, and acting as a primary liaison for complex client queries.

Location: Must be based in Europe or the UK

Company

hirify.global is a leading multinational provider of digital transformation services and a Premier Partner for Google Cloud and Amazon Web Services.

What you will do

• Handle inbound support requests via email and phone for Google Workspace clients
• Diagnose and resolve technical issues, delivering clear solutions
• Manage and update cases in the ticketing system within defined SLAs
• Communicate directly with Google on behalf of clients for escalated matters
• Analyze patterns in support requests to suggest improvements for processes and documentation

Requirements

• Fluent communication in Czech or Slovak and English
• Proven experience in a customer-facing or support role
• Solid working knowledge of Google Workspace tools
• Ability to own problems until resolution with empathy and patience
• Must be based in Europe or the UK

Nice to have

• Experience with Google Workspace administration
• Familiarity with CRM systems like HubSpot
• Experience with FreshDesk, GCP, AWS, or Notion

Culture & Benefits

• 100% remote work environment
• AI-first culture with empowerment to use automation tools
• Focus on professional growth through certifications and hands-on experience
• Culture centered on continuous learning and proactive knowledge sharing
• High level of autonomy and responsibility for outcomes

Hiring process

• Async introduction via application form and video
• People & Culture call with background discussion and exercises
• Meet the Team session with role-specific exercises
• Alignment on scope and contractual details