Field Implementation Consultant (Hospitality)

TL;DR

Field Implementation Consultant (Hospitality): Providing on-site service and technical assistance for Point of Sale products in the hospitality industry with an accent on project management and customer support. Focus on planning and organizing training sessions, guiding customers through implementations, and troubleshooting networking devices.

Location: Must be based in Montpellier, France.

Company

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Project manage rollouts of multiple locations across regions.
• Provide key insights and support for Strategic/Enterprise customers.
• Travel to customers’ locations to help with implementation and provide technical support.
• Plan and organize training sessions with business owners, management team, and/or staff.
• Guide customers through their setup, implementations and integrations.
• Install/troubleshoot networking devices including routers and wireless access points.

Requirements

• Passion for technology.
• Experience with technical or hardware installation/support.
• Flexible availability to work evenings and weekends.
• Ability to travel to customer’s sites.
• Highly organized, self-motivated and self-educated.
• Excellent communication and presentation skills in both French & English.

Nice to have

• Networking fundamental knowledge.
• Previous experience in the hospitality industry (restaurants, hotels, ect.).
• Experience at project management of larger projects.

Culture & Benefits

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities in a company that’s creating new jobs everyday.
• Work in a team big enough for growth but lean enough to make a real impact.
• Lightspeed share scheme.
• Company pension program.
• Health and wellness benefit.