Support Analyst (PropTech)

Location: Full onsite at One Corporate Tower, 125 North Dr., Baguio City, Philippines; support for US working hours required.

Company

hirify.global develops real estate software that supports property communities and customer experiences.

What you will do

• Respond to tenant and resident questions through phone, chat, and online support tickets.
• Investigate and troubleshoot payment, account, and system-related issues in RentPayment.
• Guide customers through solutions and provide clear updates throughout the resolution process.
• Document customer interactions and maintain accurate case notes.
• Collaborate with internal teams when additional assistance is required.
• Meet service-level goals while improving the overall customer experience.

Requirements

• Previous customer service or technical support experience is preferred.
• Bachelor’s degree or equivalent work experience.
• Strong problem-solving, troubleshooting, organizational, and time-management skills.
• Comfort working with technology and managing multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with a customer-focused approach.
• Willingness to work fully onsite in Baguio City and support US working hours.

Culture & Benefits

• Career growth opportunities in a diverse and supportive work environment.
• HMO coverage with free dependent coverage upon hire.
• 20 annual leave credits, including five credits convertible to cash.
• Inclusive workplace focused on belonging, teamwork, and employee development.
• Additional benefits provided as part of the compensation package.