Sr. Software Engineer (Tel Cloud)

TL;DR

Sr. Software Engineer (Tel Cloud): Owning the components that power global communications systems with an accent on call routing, SMS/MMS messaging, and spam/fraud detection. Focus on ensuring the platform remains scalable, reliable, and trustworthy.

Location: Vancouver, Canada

Salary: $168,000 - $194,250 CAD

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing.
• Test and tune service scaling to ensure capacity for customers’ real-time communications.
• Build monitors and alerts to maintain high reliability and observability.
• Participate in releases and on-call rotations, driving operational excellence for the team's platform components.
• Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services.
• Strategize and drive the roadmap for cross-team platform initiatives.

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of SaaS professional experience maintaining large-scale production backend systems.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP).
• Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes.
• Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics).

Culture & Benefits

• Competitive benefits and perks.
• Robust training program to help you reach your full potential.
• Inclusive offices with a vibrant environment to cultivate collaboration and connection.
• Exceptional culture recognized as a certified Great Place to Work.