3 месяца назад
Service Delivery Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Delivery Lead: Contributing to the management of day-to-day services, ensuring they meet contractual targets, SLAs, and KPIs with an accent on understanding the client's business and identifying areas for service improvement. Focus on identifying quality check gaps and constructing trend and root cause analyses.
Location: Salvador
Company
is a company.
What you will do
- Contribute to the management of day-to-day services to ensure they perform to contractual targets, SLAs, and KPIs.
- Gain a thorough understanding of the client's business.
- Identify areas for service improvement and value add where appropriate.
- Help identify areas where quality checks are not in place.
- Raise recommendations for get well plans.
- Construct trend analysis, root cause analysis, and other requested reports.
Requirements
- Thorough understanding of the client's business.
- Experience with service delivery management.
- Ability to identify areas for service improvement.
- Experience with trend analysis and root cause analysis.
Culture & Benefits
- Part of Delivery Excellence professional communities.
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