Director, Product Management, Platform (AI)

TL;DR

Director, Product Management, Platform (AI): Leading the strategy, vision, and execution for the CXone platform, focusing on AI-native capabilities and platform evolution in a rapidly changing AI landscape. Focus on defining AI enablement roadmaps, driving spec-driven product development, and ensuring responsible AI standards at the platform layer.

Location: USA - Atlanta, GA; USA - Sandy, UT

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Define and drive the platform strategy and AI enablement roadmap.
• Lead rapid prototyping and proof-of-concept initiatives with engineering.
• Develop and prioritize product roadmaps and cross-solution backlogs.
• Drive spec-driven product development, authoring platform API contracts and service specifications.
• Collaborate with platform engineering, security, and application product teams to define requirements and governance standards for AI services.
• Provide leadership through coaching, feedback, development goals, and performance management.

Requirements

• Bachelor's Degree in Computer Science, Business Information Systems, Marketing, or similar field preferred.
• 12+ years of product management experience with formal product management techniques.
• Demonstrated experience delivering platform or infrastructure capabilities that enabled engineering teams to build and ship AI-powered products at scale.
• Fluency in AI/ML concepts sufficient to evaluate how AI workloads impact platform services.
• Working knowledge of LLM and generative AI capabilities sufficient to anticipate platform needs.
• In-depth knowledge of agile & SCRUM development methodologies and experience with a SaaS product set.

hirify.global-to-have">hirify.global to have

• Contact center experience with an emphasis on reporting, data usage, and analysis.
• Familiarity with conversational AI, virtual agents, or generative AI applications.
• Understanding of AI governance considerations, including data privacy, audit logging, and regulatory requirements.

Culture & Benefits

• Ambitious and challenging work environment.
• Opportunity to shape the future of the CXone platform.
• Work with a diverse portfolio of products.
• Be part of an innovation powerhouse excelling in AI, cloud, and digital.
• Equal opportunity employer.