Membership Services Representative

TL;DR

Membership Services Representative: Providing high-quality technical and analytical support to members by troubleshooting hardware and software issues with an accent on delivering efficient, empathetic solutions via phone, email, and chat. Focus on managing high-volume inbound/outbound support interactions, resolving complex member concerns, and maintaining accurate documentation within a fast-paced environment.

Location: Must be based in Limerick, Ireland (80% office-based, 20% remote)

Salary: €20.30 per hour

Company

hirify.global is a performance-focused organization dedicated to helping members understand their bodies and daily lives through actionable data.

What you will do

• Deliver high-quality service across phone, email, and chat channels.
• Handle a high volume of inbound and outbound customer interactions.
• Troubleshoot and resolve member issues ranging from hardware to app-related software problems.
• Triage recurring issues and provide insights to management regarding trends or bugs.
• Maintain clear, detailed documentation for all member cases.
• Collaborate with internal departments to ensure member needs are met.

Requirements

• Must be eligible to live and work in Ireland.
• Must be available for 80% on-site presence at the Limerick office.
• Ability to work overnight shifts across a Monday to Sunday schedule.
• Excellent written and oral communication skills.
• Proven track record of problem-solving and troubleshooting.
• Ability to navigate multiple software platforms efficiently.

Culture & Benefits

• Thriving, dynamic, and team-based startup environment.
• Opportunity to be a voice for members and shape internal processes.
• Focus on diversity, inclusivity, and character-driven hiring.
• Exposure to high-performance technology and analytical problem-solving.