Customer Success Associate (Gamedev)

TL;DR

Customer Success Associate (Gamedev): Providing front-line user support and product advocacy for a sports-focused gaming platform with an accent on issue resolution, user onboarding, and feedback collection. Focus on maintaining high customer satisfaction, addressing technical bugs, and prioritizing feature requests within a fast-paced environment.

Location: Must be based in the United States

Company

hirify.global is a sports-focused gaming platform with messaging at its core, backed by top Silicon Valley investors.

What you will do

• Provide exceptional customer service and support through various channels including email, chat, and social media.
• Handle user onboarding and effectively resolve technical bug reports or usability issues.
• Collect, distill, and prioritize user feedback and product feature requests for the internal product team.
• Promote the platform through expert conflict resolution and deep product knowledge.
• Collaborate with internal departments to advocate for user needs and improve the platform experience.

Requirements

• Excellent verbal and written communication skills.
• Availability to work weeknights and weekends on a rotating 5-day schedule.
• Must be legally authorized to work in the United States.
• Strong problem-solving abilities and a customer-centric mindset.
• High level of empathy and ability to distill complex user intent.

Nice to have

• Previous experience with Intercom.
• Passion for sports and familiarity with the hirify.global platform.

Culture & Benefits

• Competitive salary with comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible working hours and remote work options.
• Opportunities for professional growth and career advancement.
• Small, passionate team environment focused on high individual impact.