Payroll Operations Manager (Americas)

Location: Remote, based in the Americas; the position is posted for the United States and Canada.

Company

hirify.global is a global employment platform that helps companies hire, pay, and support employees across countries.

What you will do

• Lead, coach, and develop experienced payroll individual contributors through clear goals, feedback, delegation, and performance management.
• Serve as the technical escalation point for complex US and Canada payroll matters, with coverage across Mexico, Brazil, Colombia, and emerging Americas markets.
• Own operational escalations, customer calls, root-cause analysis, risk identification, and corrective actions.
• Manage payroll vendors, SLAs, controls, scorecards, and accountability.
• Build scalable processes, documentation, coverage plans, metrics, and operating rhythms.
• Partner with Product, Finance, Accounting, Legal, and Lifecycle Operations to improve payroll accuracy, compliance, automation, and customer trust.

Requirements

• Based in the Americas, with the role posted for the United States and Canada.
• Deep US and Canada payroll expertise, including multi-state and provincial compliance.
• Practical exposure to payroll operations in Mexico, Brazil, and Colombia.
• Strong equity-payroll knowledge and expertise in controls, reconciliation, risk, escalations, root-cause analysis, and SLA/KPI ownership.
• Experience managing vendors and leading experienced payroll professionals without micromanagement.
• Remote or distributed people-leadership experience, with measurable process-improvement outcomes.

Nice to have

• Deep Latin America payroll experience.
• Puerto Rico, Guam, or other US-territory payroll knowledge.
• EOR, global employment, payroll implementation, or vendor-to-in-house migration experience.
• Payroll transformation and Product or Technology partnership experience.
• Advanced practical use of AI and automation in payroll operations.

Culture & Benefits

• Fully remote, asynchronous, and collaborative work environment.
• Work-from-anywhere policy subject to timely work, team support, and authorization to work in the country of residence.
• 40 days of paid time off per year, including holidays and vacation, or more where locally required.
• Mental health support, wellbeing allowance, flexible parental leave, and job protection.
• Stipend for laptop and home-office equipment.