Retention Agent (Fintech)

TL;DR

Retention Agent (Fintech): Managing and nurturing client relationships for a Forex platform with an accent on lead conversion and sales growth. Focus on providing proactive support, guiding traders through the platform, and maintaining high client loyalty through effective communication and negotiation.

Location: Must be based in Limassol, Cyprus

Company

An established and rapidly growing international Forex firm known for innovation and integrity in trading services.

What you will do

• Develop and maintain strong, long-lasting relationships with clients over the phone.
• Convert leads into active trading clients and nurture existing accounts.
• Promote company products and services while providing professional guidance.
• Address platform and financial trading-related queries promptly.
• Assist clients with deposit and withdrawal processes.
• Ensure compliance with all company policies and procedures.

Requirements

• Swedish: Fluency in spoken and written is essential.
• Location: Must be based in Limassol, Cyprus.
• Proven sales experience, preferably within a financial or trading environment.
• Strong negotiation and communication skills with a proven ability to close deals.
• Highly self-motivated and ambitious personality.
• Proficiency in computer software tools for sales and client management.

Culture & Benefits

• Attractive remuneration package with uncapped earning potential.
• Clear career progression paths within a fast-growing company.
• Collaborative and supportive team environment in a modern office.
• Ongoing training programs for sales performance and product expertise.